Support
Something broken, something confusing, or something you wish existed — all three go to the same place.
Write to us
We read everything and reply to most things within two working days. It’s a small team, so please be patient over weekends.
Reporting a bug goes much faster if you tell us:
- what you were doing when it happened;
- what you expected, and what happened instead;
- your iPhone model and iOS version;
- the Orange version, from Settings → About;
- a screenshot or screen recording, if you can get one.
Common things
Restoring a purchase
Settings → Restore purchases. Make sure you’re signed into the same Apple ID that bought the subscription.
Cancelling Orange Plus
Subscriptions are billed by Apple, so they’re cancelled in your device’s Settings → your name → Subscriptions. We cannot cancel one for you.
Refunds
App Store purchases are refunded by Apple at reportaproblem.apple.com. For a problem with a printed poster, use the form above — that one is ours.
A book won’t come up in search
Search runs against Google Books, which is broad but not complete. Try the ISBN. If it still isn’t there, tell us and we’ll look.
Deleting your account
Instructions are on the delete your account page.
Feature requests
Genuinely welcome. Tell us the problem you’re hitting rather than the feature you’ve designed — it usually leads somewhere better.